SHIPPING POLICY

Processing time All pieces at Ensueños Art are handcrafted to order by Vivian in Miami, Florida. Please allow up to 7 business days for your piece to be made before it ships. You will receive a shipping confirmation email with tracking information once your order is on its way.

United States & Latin America shipping We are proud to ship to the United States and all countries across Latin America and the Caribbean at the same rates:

• Standard shipping: $5.99 — estimated delivery 5-10 business days after processing
• Free standard shipping on orders of $60.00 and over
• Express shipping: $15.00 — estimated delivery 3-5 business days after processing

Europe shipping

• Standard international shipping: $29.99 — estimated delivery 5-8 business days after processing
• Currently shipping to Spain, France, Germany, Italy, and the United Kingdom

Important note for international customers International orders may be subject to customs fees, import duties, and taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. Please check your local customs regulations before ordering.

Order tracking Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package at any time.

Lost or stolen packages Ensueños Art is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost in transit, please contact us at viviancal@ensuenosart.com and we will do our best to help resolve the issue.